Make video calls with the grandkids

Seeing faces makes a big difference. A simple guide to choosing an app, setting up your phone or tablet, and making calls that look and sound good.

A video call lets you see a new tooth, a school project, or a first wobbly bike ride, even from far away. It can feel tricky the first time, but after one or two calls most people find it easy.

Step 1: Pick the app your family already uses

The best app is the one the people you want to call already have. Ask them which one they like. Popular, free choices include:

• FaceTime – built in on iPhone, iPad and Mac. It works best when everyone has Apple devices. An Apple user can also send a FaceTime link that opens in a web browser on Android or Windows.
• WhatsApp – works on iPhone and Android. Many families use it for messages too.
• Google Meet – works on most phones, tablets and computers. It often comes on Android phones.
• Zoom – handy for bigger family gatherings with many people at once.

Step 2: Get set up before the call

1. Charge your device or keep it plugged in. Video calls use a lot of battery.
2. Use Wi-Fi if you can. Video can use a lot of mobile data, and Wi-Fi usually gives a smoother picture.
3. Do a practice call with one family member. It is fine to say, “I’m still learning, let’s try this together.”
4. Agree on a time. A regular time, like Sunday after lunch, makes it easy for little ones to look forward to it.

Step 3: Look and sound your best

• Prop the device up at about eye level, using a stand or a stack of books. Your arm will thank you.
• Face the light. Sit facing a window or lamp, not with a bright window behind you, so your face is not in shadow.
• Find a quiet spot and turn off the TV. If others sound faint, turn up the volume with the buttons on the side.
• Look for the small picture of yourself in the corner. If you cannot see your face, tap the screen to show the buttons and check the camera is on.

Making calls fun for children

Young children may wander off after a few minutes, and that is normal. Short and often works better than long and rare. A few ideas: read a picture book together (hold it up to the camera), show them your garden or pet, play “I spy”, or ask them to give you a tour of their room.

Stay safe

Only accept video calls from people you know. If someone you do not recognize calls, let it ring. If a caller claims to be family in trouble and asks for money, hang up and call that person back on the number you already have.

Want hands-on help setting up your first call? Contact New Tech and we will walk you through it, step by step.