Refunds & cancellations
Last updated: October 25, 2026
We want every purchase from New Tech to be clear and simple. This policy explains how refunds and cancellations work. It is part of our Terms of use.
All sales are final
All purchases from New Tech are final. This includes VIP memberships, Diamonds, merchandise and donations. We do not offer refunds, except where the law requires them.
Cancel at any time
You may cancel your VIP membership at any time from your Account page or by contacting us. Cancelling stops all future charges. Monthly members keep VIP until the end of their current 30-day period; yearly members keep VIP until the end of their paid year.
Damaged or incorrect orders
If your order arrives damaged or is not what you ordered, please contact us and we will make it right.
Reward points
If an order is ever refunded, for example as part of making a damaged or incorrect order right, the reward points it earned are removed and any points you used are returned.
New Tech is operated by New Tech, DeLand, Florida, USA. Questions: hello@newtechfamily.com.
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